Return and refund policy
At Joevogue , your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
🛍️ Returns
We accept returns within 14 or 30 days of delivery. To be eligible for a return, your item must meet the following conditions:
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Item is unused, unwashed, and in original condition
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Packaging, tags, and accessories (if applicable) are intact
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You provide proof of purchase (e.g., order number or receipt)
Non-returnable items include:
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Gift cards
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Final sale or clearance items
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Perishable goods or personalized products
🔁 How to Start a Return
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Email us at support@johannesstah2004@gmail.com with your order number and reason for return.
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We’ll respond with instructions and a return shipping address.
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Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.
Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect item).
💸 Refunds
If your return is approved, your refund will be processed to your original payment method within, 5–10 business days. Timing may vary depending on your bank or payment provider.