FAQ
🛒 Ordering
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and follow the checkout process. You'll receive a confirmation email once your order is placed.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so please contact us at support@johannesstahl2004@gmail.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate changes.
🚚 Shipping
Q: Where do you ship to?
A: We currently ship nationwide (or globally, if applicable). Shipping options will appear at checkout based on your location.
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Delivery times vary by location:
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Domestic: 3–7 business days
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International: 7–21 business days
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking link so you can follow its journey to your door.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within [insert number] days of delivery. Items must be unused and in original packaging. Visit our [Return Policy] page for full details.
Q: How do I start a return?
A: Contact us at support@johannesstahl2004@gmail.com with your order number and reason for return. Our team will guide you through the process.
💳 Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and other major payment options.
Q: Is it safe to shop on your website?
A: Yes! Our store uses secure encryption and payment gateways to keep your data protected.
📦 Products
Q: Do you restock sold-out items?
A: Some items are restocked regularly, while limited edition items may not return. Sign up for restock alerts or follow us on social media for updates..